Makitall
Desenrascanço — the art of figuring it out, no matter what.
Database Reliability Engineer
I'm Sérgio Gonçalves — a DBRE who keeps mission-critical databases running with the resourcefulness of a Portuguese desenrasca mindset. From handball courts to production incidents, I bring calm under pressure and a get-it-done attitude.
Professional Path
Professional Handball Player
Ginásio Clube do Sul
Competitive handball at a high level — discipline, teamwork under fire, and split-second decisions under extreme pressure. The desenrasca mentality was forged here: adapt, improvise, get it done. These instincts translate directly to incident response and managing production outages at 3 a.m.
IT Development & Consulting
Teleperformance · Novabase · Connecta Group
From developing inbound/outbound campaigns and migrating Informix to SQL Server at Teleperformance, to implementing and supporting WinLib/WeCul products at Novabase, to automating internal processes at Connecta Group. Software development in VB.NET and PHP, SQL Server administration, and direct client interaction across customer service and IT consulting sectors.
Application Support & DBA
TAP · CGD · Altice Group
From application support at TAP Air Portugal across OutSystems, FileNet, TIBCO, and IBM Websphere, to database administration at Caixa Geral de Depósitos managing SQL Server, Sybase ASE, and Informix, to a diverse DBA role at Altice Group spanning SQL Server 2000–2017, Informix, MySQL, and PostgreSQL. HA/DR solutions, 24x7 production support, and enterprise-scale database operations across banking, aviation, and telecom.
Database Reliability Engineer
DefinedAI · FuzeHealth
Where every previous chapter converges. From SQL Server and Azure SQL HA/DR architecture with SRE practices at DefinedAI, to managing AWS RDS, Aurora, and Redshift fleets at FuzeHealth. CI/CD automation with Jenkins and GitHub Actions, cloud database strategy, DMS migrations, and day-to-day operations of enterprise-level production databases in the cloud.
Explorer & Family Traveller
Beyond the Horizon
Alongside the professional journey, travelling with family has been a constant source of growth. Every new destination brings fresh perspectives, different cultures, and the kind of problem-solving that no production incident can teach. From navigating foreign cities to discovering hidden gems — the desenrasca mindset travels well. See the map →
