TAP Air Portugal

Application support at Portugal’s flag carrier airline, working through Rumos as a consulting partner.

Application support in OutSystems, FileNet, TIBCO, Microsoft SharePoint, IBM Websphere, IBM Datastage, XML, SQL, and DB2. Cross-platform functional and technical analysis. Investigated, diagnosed, and resolved service events and requests. Managing release deployments using JIRA and OTRS systems.

Aviation IT has zero tolerance for downtime — every incident sharpened the troubleshooting instincts and the ability to stay calm under pressure. This role was the bridge from general IT support into the world of enterprise systems and databases.